third party maintenance

save 30-70% on maintenace Plans. 

Enjoy some peace of mind, without costing an arm and a leg.

At Big Data Supply, we believe reliability should have no expiration date. That’s why we support current and End-of-Life/End-of-Service-Life products long after the OEM warranty expires. Our team of experts offer extended maintenance for your data center hardware and networking gear. So relax, we’ve got your back, big time.

The lowdown on our maintenance program

World-class maintenance and support team
Our team is experienced with top brands like HP, Sun/ Oracle, IBM, NetApp, Citrix, and VMware, to name a few. Bring on your technical issues. They’re fluent in fast and efficient problem solving.
worldwide service
That’s right, no matter where you are, we’re there for you too. While we’re not quite as common as a certain mermaid-based coffee shop, we do have service centers sprinkled across the globe.
Tested and certified equipment
All of our gear undergoes an intense 10-step testing process to ensure it’s certified for quality. Why? Because we love technology, and we love you. You deserve nothing but the best. Did things just get too personal?
Flexible Maintenance Services
Flexible is our middle name. Well, actually it’s Norman, but we changed it to Flexible. True made-up story. And like our fake middle name says, we adapt our service agreements to you. From 24/7 maintenance to response times of 4 hours or less, we’ll help you protect your valuable technical assets.

Our packages

Choose which level of technical support and maintenance best fits your organization.
SERVICE
SERVICE

SERVICE
level 1
Low Support
Optimal for secondary or archival storage systems which only require support during normal business hours.
most popular
LEVEL 2
Medium Support
Optimal for organizations that still want access to the 24x7 help desk, but do not require 4-hour parts on-site.
SERVICE
LEVEL 3
Most Support
Optimal for production environments, where mission-critical support is required to meet time requirements.
SERVICE
Custom
Support
Data center hardware maintenance isn't one size fits all. Let us craft a support solution to help you meet your specific goals and objectives.
Parts Replacement
Remote Montioring
Post-Incident
Follow-Up
On-Site Spares Kit
Available
Available
Available
Training
Available
Available
Available
Telephone Technical Support
9x5x5
24x7x365
24x7x365
On-Site Technical Support
Next Business Day
Next Business Day
4-hr Response

Ready to discuss your project?

Get a Quote
Talk to one of our friendly professional agents today. Or our one agent that can be a bit moody. But don’t worry, he’s still professional.
Quote comparison
Want to shop around? That’s cool, we know we can’t win on good looks alone. Share any other quotes you get and we’ll do our very best to come out on top.
Send us your list
Got a list of hardware? Yay, we love hardware lists. Share it and we’ll hit you back with a quote.


Request a quote

post-warranty data support

If your current tape library is coming off its OEM warranty, contact us for post-warranty contract info and pricing. We can offer up to 50% off the OEM warranty price with equal or better service. Here are some of the brands we work with.
110T Tape Library
114T Tape Library
122T Tape Library
124T Tape Library
128T Tape Library
136T Tape Library
136T Tape Library
160T Tape Library
ML6010 Tape Library
Compaq Tape Library
ESL 712E Tape Library
ESL 9198DLX Tape Library
ESL 9198DLX Tape Library
ESL 9322 Tape Library
ESL 9326 Tape Library
ESL 9595 Tape Library
MSL 2024 Tape Library
MSL 4048 Tape Library
MSL 5026 Tape Library
MSL 5030 Tape Library
MSL 5052 Tape Library
MSL 5060 Tape Library
MSL 6026 Tape Library
MSL 6030 Tape Library
MSL 6052 Tape Library
MSL 6060 Tape Library
MSL 8096 Tape LibraryDell
110T Tape Library
114T Tape Library
122T Tape Library
124T Tape Library
128T Tape Library
136T Tape Library
136T Tape Library
160T Tape Library
ML6010 Tape Library
ATL/Oracle Tape Libraries
M1500 Tape Library
M2500 Tape Library
P1000 Tape Library
P2000 Tape Library
P3000 Tape Library
P4000 Tape Library
P7000 Tape Library
PX502 Tape Library
PX720 Tape Library
Scalar 24 Tape Library
Scalar 100 Tape Library
Scalar 10000 (10K) Tape Library
Scalar 1500 Tape Library
Scalar 12000 Tape Library
SUN / Oracle Tape Libraries
Storagetek/ SUN/ Oracle STK 4410 Tape Library
SUN / Oracle STK 9310 Tape Library
SUN / Oracle STK L5510 Tape Library
SUN / Oracle STK 9714 Tape Library
SUN / Oracle STK 9740 Tape Library
SUN / Oracle STK 4480M22 Tape Library
SUN / Oracle STK 4480M24 Tape Library
SUN / Oracle STK 9490 Tape Library
SUN / Oracle STK L20 Tape Library
SUN / Oracle STK L80 Tape Library
SUN / Oracle STK L180 Tape Library
SUN / Oracle STK L700 Tape Library
SUN / Oracle STK SL500 Tape Library
SUN / Oracle STK SL8500 Tape Library
Network Hardware
Data Storage Hardware
Server Hardware
Network Hardware
Data Storage Hardware
Server Hardware
Network Hardware
Data Storage Hardware
Server Hardware
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